Customer Support Specialist

Job overview

The Customer Support Specialist role is onsite in Wichita, Kansas. Compensation is not specified. The position supports Cox Machine’s external and internal customers with customer requirements and administrative coordination. The role helps keep customer accounts, orders, schedules, and documentation accurate and moving efficiently. It serves as a point of contact and cross-functional liaison, coordinating information and resolving issues with internal teams.

What you'll do

• Serve as the company representative and point of contact for key customer accounts
• communicate customer status, requirements, and issues internally
• enter and maintain orders
• manage customer reports, forecasts, and contractual documents
• maintain order schedules
• coordinate with team members to solve problems
• set meetings and elevate issues
• work across departments to expedite orders and resolve issues
• compile spreadsheets and review data
• follow organizational policies and procedures.

What we're looking for

Skills & competencies

customer support specialist

wichita ks

cox machine

full-time

customer accounts

order entry

scheduling

microsoft excel

customer reports

cross-functional coordination

aerospace

manufacturing

Work arrangement

• Weekend coverage required

About the employer

Cox Machine Inc is hiring for this role. Industry: Machine Shops. Sector: 33.