Customer Service Account Manager

Job overview

The Customer Service Account Manager role is an office-based position in Katy, TX. Pay is $30,000–$40,000 per year. The role serves as the primary contact for policyholders at Steven Smith State Farm. The account manager helps customers understand and manage insurance policies, changes, billing, and claims while resolving concerns and maintaining accurate records. Coordination with sales, underwriting, and claims supports responsive service and informed customer decisions.

What you'll do

• Respond to customer inquiries by phone, email, and in person
• explain policies, coverage, billing, and claims processes
• assist with policy changes, renewals, cancellations, and endorsements
• coordinate claims information and follow up on status
• resolve customer issues
• maintain CRM records
• collaborate with sales, underwriting, and claims
• educate customers and identify relevant cross-sell or upsell opportunities.

What we're looking for

Skills & competencies

customer service account manager

insurance

policyholder support

claims support

policy changes

crm

customer relations

katy tx

steven smith state farm

$30k–$40k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement savings plan
• paid time off and holidays
• training and career development opportunities.

Why this role

High school diploma or equivalent required. Previous customer service experience, preferably in insurance or financial services, and proficiency with Microsoft Office and CRM software are sought. Benefits include retirement savings, paid time off, holidays, and training and career development.

About the employer

Steven Smith State Farm is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.