Member Services Associate

Job overview

The Member Services Associate role is fully onsite in Boston, MA. The posting lists $22.56–$26.74 per hour. The associate reports to the Branch Supervisor and supports Mass Bay Credit Union members through branch service and transactions. The role exists to provide accurate, confidential service and help members navigate accounts, products, and services. It contributes to branch operations and growth by identifying member needs, making appropriate recommendations and referrals, and supporting member relationships.

What you'll do

• Welcome and assist members
• listen to needs and recommend products and services
• process teller transactions and account requests
• open checking and savings accounts
• follow branch policies and operational procedures
• maintain confidentiality
• support member growth activities, referrals, follow-up, and branch goals.

What we're looking for

Skills & competencies

member services associate

credit union

branch operations

member experience

teller transactions

account services

boston ma

mass bay credit union

$22.56–$26.74/hr

high school diploma

onsite

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent; member-service experience is preferred but not required. Travel to other branch locations may be required.

About the employer

Mass Bay Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.