SAP NS2 Customer Success Advisor

Job overview

The SAP NS2 Customer Success Advisor role is listed in Herndon, VA. The posting does not specify a work arrangement or compensation. SAP NS2 provides SAP solutions with specialized security and support for U.S. national security and critical infrastructure customers; candidates must be U.S. citizens, and visa sponsorship is not offered. The advisor helps customers navigate the portal and use their solutions, investigates and coordinates resolution of issues, and communicates updates through critical situations. The role supports adoption, retention, and renewals through informed guidance and consistent follow-through.

What you'll do

• Guide customers through the portal and use of their solutions
• investigate problems and coordinate internal teams
• move escalations forward with clear communication
• support customers during critical moments
• maintain regular customer updates
• deepen solution adoption through guidance and follow-through
• contribute to customer retention and renewals.

What we're looking for

Skills & competencies

sap ns2 customer success advisor

herndon va

sap

customer success

enterprise software

sap cloud solutions

troubleshooting

customer support

issue escalation

customer retention

u.s. citizenship required

no visa sponsorship

Work arrangement

• Weekend coverage required

Why this role

U.S. citizenship required; no visa sponsorship; candidates local to the Herndon office are preferred.

About the employer

SAP IT Business Systeme is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.