Call Center Agent
Employment type
Full-time
Work setting
On-site
Location
Savannah, GA
Schedule
Day shift
Posted
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Job overview
The Call Center Agent is an onsite role based in Savannah, GA. Compensation is not specified for this position, which supports the business services department at MCI Careers. This role exists to handle inbound and outbound phone interactions with residential and business customers. The agent manages the customer experience, educates customers on products and services, and resolves support issues to ensure high-quality service.
What you'll do
- Handle inbound and outbound contacts, ensure first-call resolution, research systems for missing information, document and process customer claims, lead fact-finding discussions, and follow scripts and policies.
What we're looking for
- Skills & competencies
- full-timeday shiftsavannah gamci careerscall centercustomer serviceonsiteno degree requiredentry levelinboundoutbound
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid Time Off, health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, and career growth opportunities.
Why this role
World-class training provided.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: ecf6025b-10d6-4a1c-8548-2050532e1ea3