Manager, Customer Engineering

Job overview

The Manager, Customer Engineering role is remote, with the listing associated with San Francisco, CA. Compensation is $133,500–$185,200 per year. The role leads Aircall’s regional Customer Engineering organization, supporting customer onboarding, adoption, and retention. This hands-on leader develops the Customer Engineer team and oversees technical delivery from onboarding through adoption. The role strengthens customer outcomes by applying and improving playbooks, coordinating delivery partners, supporting escalations, and using customer health and usage data to guide team priorities.

What you'll do

• Coach, hire, and develop a regional team of Customer Engineers and Scaled Customer Engineers
• oversee partner delivery quality
• guide technical onboarding, activation, and adoption
• monitor customer health and gross revenue retention
• support AI activation
• lead webinar-based education
• collaborate across Sales, Customer Success, Support, Product, and Enablement
• track operational metrics.

What we're looking for

Skills & competencies

customer engineering manager

san francisco ca

aircall

saas

customer onboarding

technical implementation

customer adoption

ai activation

team leadership

partner delivery

customer retention

$133.5k–$185.2k

remote

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary package and benefits
• the posting also emphasizes work-life balance, learning, and a multicultural team.

Why this role

Leads a team of approximately five to six; supports AI adoption and partner-enabled onboarding; may run targeted proof of concepts.

About the employer

Aircall.io, Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.