Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in San Marino, CA, with an annual salary range of $60,000–$90,000. The role supports Derek Tsu’s State Farm insurance agency and its customer service and growth goals. The representative helps customers understand and update policies, processes claims, and maintains accurate interaction records. By resolving inquiries and coordinating with agency colleagues, the role supports positive customer experiences and the agency’s relationships with its community.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• and coordinate with agency team members to address customer needs.

What we're looking for

Skills & competencies

customer service representative

insurance

state farm agent team

policy information

policy changes

claims support

customer records

san marino ca

derek tsu state farm agent

$60k–$90k

bonus potential

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus based on performance, flexible schedule, paid time off, training and development, and opportunity for advancement.

Why this role

The posting lists bonus potential, paid time off, training and development, and advancement opportunities.

About the employer

Derek Tsu - State Farm Agent is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.