Customer Support Representative

Job overview

The Customer Support Representative role is onsite in Alpharetta, GA, and is full-time. Compensation is not specified; the posting describes it as competitive. LoadUp is a tech-enabled, on-demand junk removal and home services platform connecting customers with local providers.

What you'll do

• Respond to customer and Loader inquiries by phone, text, chat, and email
• troubleshoot scheduling issues, service concerns, and escalations
• monitor order status
• collaborate with Dispatch and Field Operations
• document interactions
• identify recurring issues and trends
• uphold brand values
• and adapt to new tools, workflows, and priorities.

What we're looking for

Skills & competencies

customer support representative

alpharetta ga

loadup

customer service

phone and chat support

order status

scheduling support

dispatch collaboration

evening availability

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness coverage, generous paid time off, 401(k) with 5% company match, monthly lifestyle stipends, employee recognition programs, and referral bonuses.

Why this role

The role requires openness to evening and weekend availability. The posting describes a fast-moving, tech-enabled environment and a feedback-rich culture.

About the employer

LoadUp is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.