Customer Relations Representative, State Farm Agent Team Member

Job overview

The Customer Relations Representative, State Farm Agent Team Member role is based in Park Ridge, IL, with work from home one to two days per week available after six months of training. Compensation is $60,000–$80,000 per year. The agency describes a focus on exceptional service, professional growth, and supporting community members. The representative manages customer inquiries, resolves issues, maintains customer records, supports retention, and coordinates with agency colleagues. The role contributes to customer satisfaction and the growth of the independent insurance agency through attentive service and relationship support.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations representative

full-time

park ridge il

state farm agent team

customer service

customer inquiries

issue resolution

customer records

retention

insurance agency

hybrid after training

$60k–$80k/year

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus
• health, dental, and vision insurance
• paid time off
• training and development
• advancement opportunities
• Simple IRA.

Why this role

The posting says work from home one to two times per week may be available after six months of training.

About the employer

John Tyler Carlson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.