Customer Service Manager — Aviation

Job overview

The Customer Service Manager — Aviation role is onsite in Aspen, CO. The posting lists a salary range of $85,600–$100,000 per year and a $1,200 monthly housing allowance for eligible employees who are Colorado residents at application. Atlantic Aviation operates fixed-base operator locations and provides aircraft ground handling and flight hospitality services. The manager oversees customer service support for aircraft customers, develops staff, and maintains service standards. The role supports customer relationships and safe, professional service at the aviation facility.

What you'll do

• Supervise customer service staff and reinforce policies and procedures
• train, coach, evaluate, and develop staff
• maintain customer relationships and encourage fuel upselling
• manage staff schedules and recommend staffing levels
• conduct performance reviews
• assist with recruiting, interviewing, and sales initiatives.

What we're looking for

Skills & competencies

customer service manager

aviation

aspen co

atlantic aviation

full-time

day shift

customer relations

staff coaching

staff scheduling

sales initiatives

$85,600–$100,000/year

housing allowance

weekend work

on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• $1,200 monthly housing allowance for eligible Colorado residents at the Aspen location.

Why this role

Atlantic Habitat offers a $1,200 monthly housing allowance to employees at the Aspen location who are Colorado residents at application.

About the employer

Atlantic Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.