Customer Service Supervisor

Job overview

The Customer Service Supervisor role is onsite in Sioux Falls, SD, with a Monday–Friday schedule and core hours of 8:30 AM–5:00 PM. Compensation is $65,000–$80,000 per year. The supervisor oversees the daily functions of Silencer Central’s Customer Service team, supporting the company’s work in firearm sound suppression and customer education. The supervisor manages and develops team members, monitors service performance, and improves workflows through coaching, training, and quality assurance. The role also supports escalated customer issues, cross-department coordination, and accurate submission of customer paperwork to the federal government.

What you'll do

• Organize workflows and maintain team efficiency
• manage senior and frontline representatives and ensure service quality
• coach and develop employees
• handle supervisory administration including time cards, PTO requests, evaluations, and one-on-ones
• review call-center reports and metrics
• recommend procedure and workflow improvements
• assist with escalated service issues
• develop and deliver training
• promote cross-department communication
• monitor KPIs
• learn industry regulatory guidelines
• oversee timely and accurate submission of customer paperwork to the federal government.

What we're looking for

Skills & competencies

customer service supervisor

sioux falls sd

silencer central

customer service

team leadership

call center metrics

training

quality assurance

regulatory guidelines

$65k–$80k/year

monday–friday

8:30 am–5:00 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Incentive bonus
• unlimited PTO
• company-paid holidays
• health insurance options with $750–$1,500 HSA match
• dental and vision insurance
• short- and long-term disability
• company-paid life insurance
• EAP
• 401(k) with company match
• employee discount program.

Why this role

Includes an incentive bonus, unlimited PTO, paid holidays, health plans with an HSA match option, and a 401(k) with company match.

About the employer

Silencer Central is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.