Service Delivery Manager
Employment type
Full-time
Work setting
On-site
Location
Aurora, IL
Schedule
Day shift
Posted
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Job overview
The Service Delivery Manager is an onsite position based in Aurora, IL, with compensation not specified. This role supports the service delivery team by managing customer access, satisfaction, and operational efficiency across multiple sites. The role exists to ensure high-quality service delivery and technical support for clients. By managing team performance, establishing metrics, and overseeing site operations, the manager ensures that the company's digital infrastructure remains reliable and meets client expectations.
What you'll do
- Manage team performance, oversee site operations, ensure on-time delivery, handle customer concerns, and maintain procedural manuals.
What we're looking for
- Skills & competencies
- full-timeday shiftaurora ilservice deliverymanagerdata centercustomer servicecyrusonetechnical supportno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Comprehensive benefits package and opportunities for professional growth in a high-growth market.
Why this role
Requires 6+ years of customer service experience in technology or 10+ years of technical experience.
About the employer
CyrusOne is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 53-1043.00
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Listing ID: ecbd6216-656a-4342-9a8e-234605aa2be7