Front Desk Associate — Experience Guide

Job overview

The Front Desk Associate — Experience Guide is an onsite, part-time role in Austin, TX. The posting lists pay of $13 to $15 per hour. The NOW Massage describes its purpose as providing convenient, affordable, high-quality customizable massage services and a refuge for self-care. The role supports the guest experience and daily boutique operations by welcoming guests, managing appointments and payments, and explaining services, memberships, and retail offerings. It also helps maintain the reception area and resolve guest concerns while contributing to sales and a positive team environment.

What you'll do

• Greet and check in guests
• explain services, memberships, and retail offerings and promote enhancements, memberships, and gift cards
• book, edit, and cancel massage appointments
• handle payments
• open and close the boutique according to procedures
• resolve guest issues
• maintain guest areas
• collaborate with leadership on best practices and innovation.

What we're looking for

Skills & competencies

front desk associate

experience guide

guest services

appointment booking

membership sales

retail sales

massage boutique

austin tx

the now south lamar

$13–$15/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Team member discounts
• 401(k)
• free food and snacks
• training and development
• career growth opportunities
• competitive compensation and commissions.

Why this role

The posting calls for flexible availability, including evenings, weekends, and holidays; boutique hours are Monday–Thursday 10 a.m.–8 p.m. and Friday–Sunday 9 a.m.–8 p.m.

About the employer

The NOW South Lamar is hiring for this role. Industry: Other Personal Care Services. Sector: 81.