Customer Support Engineer, Plant Quality and Parts

Job overview

The Customer Support Engineer role is onsite at a customer facility in Flint, MI, with compensation of $30.51–$33.66 per hour. The role connects the customer plant and manufacturing facility, supporting product quality and customer response.

What you'll do

• Re-verify parts in the computer system, analyze non-conformances, verify suspect products, and maintain product test equipment.
• Coordinate initial 24-hour containment and additional containment when required, enter information in the Incident Reporting System, expedite non-conforming material, and support response teams.
• Prepare weekly trip reports, monitor customer return-parts-per-million rates, and build customer relationships to improve products and maintain or increase business.

What we're looking for

Skills & competencies

customer support engineer

plant support

manufacturing quality

non-conformance analysis

product verification

containment

incident reporting system

customer relations

flint mi

$30.51–$33.66/hr

engineering degree

iconma

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits, referral program, and growth and advancement opportunities.

Why this role

The posting requests a college engineering degree and related experience; it lists both 6–10 and 10+ years of related experience.

About the employer

ICONMA, LLC is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.