Client Experience Partner

Job overview

The Client Experience Partner role is onsite in Sun Prairie, WI; compensation is not specified. Heartland Business Systems’ client experience work supports retention, satisfaction, and account growth for its clients. The role serves as a post-sales advocate, helping clients realize value from services and solutions through proactive check-ins, business reviews, success planning, and coordination with internal teams. It identifies retention risks and growth opportunities and supports renewals and client relationship development.

What you'll do

• Manage retention and renewal readiness for assigned accounts
• identify risks and develop remediation plans
• identify expansion opportunities with account managers and sales
• conduct client check-ins and business reviews
• maintain client success plans and records
• monitor client health indicators
• coordinate stakeholders and support renewals.

What we're looking for

Skills & competencies

client experience partner

sun prairie wi

heartland business systems

client retention

customer success

account management

business reviews

renewals

managed it services

crm

client advocacy

account expansion

Work arrangement

• Weekend coverage required

Why this role

The role requires 2–4 years of customer success, account management, client services, or customer-facing IT services experience and experience leading client-facing meetings or business reviews. Travel to customer sites is possible.

About the employer

Heartland Business Systems, LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.