Front Desk Ambassador

Job overview

The Front Desk Ambassador role is onsite in New Orleans, LA. Compensation is not specified. The position supports guest services at the International House Hotel, including check-in, check-out, reservations, and guest assistance. The role helps provide a professional and friendly hotel experience by responding to guest needs, handling transactions, coordinating with hotel departments, and sharing information about hotel services and local events. It also supports front-office operations, guest issue resolution, and property safety procedures.

What you'll do

• Greet guests and check them in and out
• assist with pre-registration and room blocking
• post charges and handle payments
• manage reservations, cancellations, and relocations
• explain hotel rates, services, and facilities
• answer and route calls
• share information about restaurants and local events
• coordinate guest-room and maintenance requests with Housekeeping and Engineering
• complete guest requests and checklists
• resolve or escalate guest issues
• follow safety and security procedures.

What we're looking for

Skills & competencies

front desk ambassador

hotel guest services

guest check-in

guest check-out

reservations

cash handling

concierge support

new orleans la

international house hotel

customer service

front office operations

Work arrangement

• Weekend coverage required

Why this role

May be required to work varying schedules to reflect property business needs; six months of customer service experience required; hospitality experience preferred.

About the employer

International House Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.