Customer Advocate

Job overview

The Customer Advocate role is onsite in Little Rock, AR, with compensation of $55,000–$60,000 per year. The role supports Crown Laundry Service customers and works with the Sales team, linen distribution teams, and General Manager to resolve issues. The advocate addresses customer questions and complaints, monitors inventory needs, and helps customers use linen appropriately to prevent loss. The role also maintains customer accounts and identifies opportunities to expand products and services within existing accounts.

What you'll do

• Respond to customer inquiries and complaints by phone, email, online chat, and in person
• collect and enter orders
• create standard orders
• coordinate issue resolution with Sales, distribution teams, or the General Manager
• maintain customer account and interaction records
• identify opportunities to increase product and service sales
• travel daily to customer locations.

What we're looking for

Skills & competencies

customer advocate

customer service

linen services

customer accounts

order entry

inventory monitoring

little rock ar

crown laundry service

daily travel

$55,000–$60,000/year

Work arrangement

• Weekend coverage required

Why this role

Requires customer service experience, a valid driver's license, and daily travel with much of the day spent in a vehicle. The role may require lifting 50 pounds and pushing or pulling linen carts exceeding 500 pounds.

About the employer

Crown Laundry Svc is hiring for this role. Industry: Drycleaning and Laundry Services (except Coin-Operated). Sector: 81.