Call Center Agent – Customer Reservations

Job overview

The Call Center Agent – Customer Reservations role is onsite in Houston, TX, with compensation of $16–$18 per hour. The Jenkins Organization operates Great Escapes RV Resorts and works in RV resort acquisitions, development, and management. Reporting to the Call Center Director, the agent handles customer questions and reservations, resolves complaints, maintains customer information and call records, and routes priority issues to support responsive service.

What you'll do

• Answer incoming calls and customer emails
• make reservations
• research and respond to inquiries
• resolve complaints
• explain products and services
• enter and update customer information
• identify and escalate priority issues
• route calls
• follow up as needed
• maintain call logs and generate performance reports.

What we're looking for

Skills & competencies

call center agent

customer service

reservations

incoming calls

email support

complaint resolution

customer records

call logs

houston tx

jenkins organization

great escapes rv resorts

$16–$18/hour

Work arrangement

• Weekend coverage required

Why this role

Reports directly to the Call Center Director; supports customers of Great Escapes RV Resorts.

About the employer

TJO 10 X 10 MANAGEMENT, L.P. is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.