Medical Front Desk Receptionist – Patient Care Liaison

Job overview

The Medical Front Desk Receptionist – Patient Care Liaison role is onsite in Pelham, AL, and compensation is not specified. The position supports patients, providers, coordinators, and billing teams at the clinic. As the first point of contact, the liaison helps patients navigate their care journey and supports efficient clinic operations. The role coordinates appointments and care, maintains patient information, and connects patients with the appropriate care team members to create a welcoming and organized experience.

What you'll do

• Welcome patients and assist with check-in and check-out
• schedule, confirm, and reschedule appointments
• verify insurance, explain financial responsibilities, and process payments
• manage incoming calls and patient inquiries
• collect vitals and lab specimens as needed
• explain clinic policies
• maintain patient records in accordance with HIPAA and organizational guidelines
• coordinate with peers, providers, managers, and billing teams
• keep reception and patient areas clean and organized
• process prior authorizations as needed.

What we're looking for

Skills & competencies

medical front desk receptionist

patient care liaison

patient scheduling

check-in and check-out

insurance verification

patient records

hipaa

pelham al

ally psychiatry

clinic operations

high school diploma

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• eight holidays
• medical, dental, and vision insurance
• bonus opportunity.

Why this role

High school diploma or equivalent and customer service experience required. Medical office experience, EMR systems, medical terminology, and healthcare procedures are preferred. Competitive base hourly rate and bonus opportunity are stated, but no numeric pay is provided.

About the employer

ALLY Psychiatry Career Page is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.