Customer Service Manager – State Farm Agent Team Member

Job overview

The Customer Service Manager – State Farm Agent Team Member role is onsite in Springfield, VA; compensation is described as hourly pay plus commission or bonus, with no numeric rate specified. The position is with an independent State Farm agent, not State Farm Insurance Companies. The role supports agency growth and customer experience through relationship-building and needs-based conversations about insurance options. It helps customers understand available coverage while maintaining follow-up and service standards.

What you'll do

• Establish and follow up with customers
• use a customer-focused, needs-based review process to educate customers about insurance options
• maintain a strong work ethic and commitment to daily success.

What we're looking for

Skills & competencies

customer service manager

springfield va

jon parker state farm agent

insurance

customer service

customer relationships

needs-based reviews

commission and bonus

full-time

spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly pay plus commission or bonus
• valuable experience
• growth potential and advancement opportunities.

Why this role

Spanish bilingual skills are preferred; applicable licensing requirements and training programs must be completed.

About the employer

Jon Parker - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.