Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Schaumburg, IL, with compensation not specified. The advisor is the primary point of contact between customers and technicians at Schaumburg Ford’s service department. The role manages the customer service experience from vehicle write-up through delivery by documenting concerns, communicating estimates and timelines, monitoring repair progress, and explaining completed work. This supports clear customer expectations and a consistent service experience.

What you'll do

• Greet customers and document vehicle concerns on repair orders
• inspect vehicles, review service history, and recommend needed maintenance or repairs
• prepare written labor and parts estimates, communicate timelines, and obtain authorization before additional work
• monitor repair progress and update customers about status, cost, or completion changes
• review completed repair orders and explain work and charges at delivery
• handle appointment and repair-status phone inquiries
• support customer satisfaction through transparent and friendly service.

What we're looking for

Skills & competencies

automotive service advisor

schaumburg il

schaumburg ford

customer service

repair orders

service estimates

vehicle maintenance

customer communication

automotive dealership

medical insurance

401(k)

paid time off

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k)
• paid holidays and vacation after 90 days of full-time employment
• paid maternity and paternity leave
• Pay On Demand
• employee discounts
• continuous training and mentorship
• employee recognition program
• and company events.

Why this role

The posting describes the advisor as the primary contact between customers and technicians and emphasizes accurate estimates, authorization, and repair-status communication.

About the employer

Schaumburg Ford is hiring for this role. Industry: General Automotive Repair. Sector: 81.