Reservations Agent

Job overview

The Reservations Agent role is onsite in Afton, OK. Pay is $14–$15 per hour. The agent reports to the Front Desk Manager and supports guest reservations and hotel service. The role handles reservation requests across phone, email, rooming lists, and in-house correspondence, entering details into the property management system. It also provides guest information, supports sales and upselling, and may assist with check-in, concierge duties, and shuttle runs as business demands require.

What you'll do

• Answer incoming calls and provide guest information
• enter reservation details into the property management system
• process or cancel reservations
• manage special requests and suites
• maintain organized records and workstation
• answer interdepartmental reservation questions
• perform scheduled concierge duties
• assist with shuttle runs based on business demands.

What we're looking for

Skills & competencies

reservations agent

afton ok

full-time

hotel reservations

guest service

property management system

telephone sales

upselling

front desk

shangri-la

$14–$15/hr

Work arrangement

• Weekend coverage required

Why this role

May be required to check guests in or out, assist with shuttle runs, and perform concierge duties as scheduled or as business demands require.

About the employer

Shangri-La is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.