Service Desk Analyst II
Employment type
Full-time
Work setting
On-site
Location
Columbia, SC
Schedule
Day shift
Posted
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Job overview
The Service Desk Analyst II is an onsite role based in Columbia, SC. Compensation is not specified for this position. This role supports the IT service delivery team at RedHelm, a technology partner specializing in cybersecurity and managed IT services. This role serves as an escalation point for complex technical issues, bridging the gap between frontline support and specialized engineering teams. The analyst is responsible for troubleshooting advanced system problems, mentoring junior staff, and maintaining high service quality standards.
What you'll do
- Act as an escalation resource for Service Desk Analyst I, troubleshoot complex desktop and server issues, perform system administration, document technical procedures, and collaborate with engineering teams.
What we're looking for
- Skills & competencies
- full-timeday shiftcolumbia scit supportservice deskactive directorytroubleshootingmsptechnical supportonsiteno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), paid time off, paid holidays.
Why this role
Opportunity to work in a security-conscious MSP environment with access to diverse client infrastructure.
About the employer
RedHelm is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: ebea507b-36ab-45d7-a569-b6ea0fe6cb7e