Customer Service Representative (Patient Support) — Remote, NM/TX/AZ

Job overview

The Customer Service Representative (Patient Support) role is listed as remote for residents of New Mexico, Texas, or Arizona, with shifts scheduled between 6 AM and 9 PM Mountain Time, Monday through Friday and/or weekends. Pay is $13.00–$14.50 per hour. UnityBPO supports patients with healthcare applications so they can access care and information. This role provides first-level, non-clinical assistance with healthcare portals, scheduling, account access, and related questions. The representative documents calls and issues accurately, resolves inquiries when possible, and escalates unresolved tickets to internal teams.

What you'll do

• Provide first-level customer service for software and devices
• assist with patient portal, scheduling, and account-access questions
• identify and document issues and calls
• escalate unresolved tickets
• communicate with patience and empathy.

What we're looking for

Skills & competencies

customer service representative

patient support

remote

new mexico

texas

arizona

healthcare applications

patient portals

call center

full-time

$13–$14.50/hr

unitybpo

Work arrangement

• Weekend coverage required

Benefits & perks

• Ongoing training, support for certifications, and career development opportunities.

Why this role

Remote work is limited to residents of NM, TX, or AZ; a hard-wired router connection is required. UnityBPO offers ongoing training and pays for technical certifications.

About the employer

UNITY BPO INC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.