Technical Support Engineer

Job overview

The Technical Support Engineer role is hybrid, with three days per week in the Los Angeles, CA office. The base pay range is $60,000–$90,000 per year. FloQast provides an AI-powered accounting transformation platform used by accounting teams. The engineer resolves customer technical issues across FloQast’s platform and integrations, combining troubleshooting with hands-on account and data tasks. The role helps customers maintain business-critical accounting, audit, compliance, and reporting workflows.

What you'll do

• Own and prioritize customer support cases
• troubleshoot errors and unexpected behavior
• perform backend configuration, data transformations, uploads, and migrations
• handle L1, L2, and L3 cases
• use admin tools, session replay, logs, and developer tools
• contribute to knowledge base articles
• collaborate with support peers and cross-functional teams.

What we're looking for

Skills & competencies

technical support engineer

hybrid

los angeles ca

customer support

saas

troubleshooting

l1 l2 l3 support

accounting software

data migration

floqast

$60k–$90k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, family-forming benefits, life and disability insurance, and unlimited vacation.

Why this role

Requires 2+ years of technical support, IT, or related experience. Visa sponsorship is not available.

About the employer

FloQast is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.