Roadside Service Dispatcher

Job overview

The Roadside Service Dispatcher role is an onsite position based in Tucson, AZ. The starting salary is $18.00/hour, and the role supports the centralized services department at GEICO by providing essential roadside assistance coordination to policyholders. This role exists to provide reassurance and solutions to customers during vehicle emergencies. The dispatcher will guide policyholders through their coverage and coordinate necessary services such as towing, locksmith assistance, and glass claims to ensure they get back on the road safely.

What you'll do

• Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.
• Prioritize and multitask across platforms in a high-volume call center environment.

What we're looking for

Skills & competencies

full-time

day shift

tucson az

geico

roadside service dispatcher

call center

onsite

$18/hr

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits (medical, dental, vision), Paid Time Off, 13 paid holidays, 401(k) with 6% match, GEICO Strive tuition assistance, Licensing and continuing education.

Why this role

In-office training with potential for 80% on-site and 20% off-site work after training.

About the employer

GEICO is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.