Customer Service Representative, State Farm Agent Team

Job overview

The Customer Service Representative, State Farm Agent Team role is onsite in Aledo, IL. The posting lists a base salary of $35,000–$45,000 annually plus unlimited commission. The role supports Justin Cook’s State Farm agency and its customer-first service to the community. The representative responds to customer inquiries, assists with policy updates, and processes claims while maintaining accurate interaction records. By coordinating with agency colleagues and anticipating customer needs, the role supports positive customer experiences and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist customers with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with agency team members and anticipate community members’ needs.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

aledo il

justin cook state farm agent

insurance

policy information

policy changes

claims processing

customer follow-up

$35k–$45k base salary

unlimited commission

401(k)

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), performance-based bonus, flexible schedule, paid time off, training and development, and advancement opportunities.

Why this role

The posting lists a 401(k), performance-based bonus, flexible schedule, paid time off, training and development, and advancement opportunities. Previous customer service experience is preferred.

About the employer

Justin Cook - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.