Customer Success Lead
Employment type
Full-time
Work setting
On-site
Location
Chicago, IL
Schedule
Day shift
Posted
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Job overview
The Customer Success Lead is an onsite role based in Chicago, IL, with compensation not specified in the listing. This position supports Dscout's UX research platform by managing mid-market accounts and ensuring clients achieve maximum value from their subscriptions. The role exists to drive platform adoption, retention, and expansion by acting as a dedicated partner to customers. It contributes to the company's goals by merging research expertise with customer success motions, ultimately helping brands build better products through deep human insights.
What we're looking for
- Skills & competencies
- full-timeday shiftchicago ilcustomer successux researchsaasaccount managementretentionplatform adoptionconsultingresearch advisorproduct designclient relationsmid-market
- Work arrangement
- Weekend coverage required
Benefits & perks
- Bonus and equity program, flexible PTO, 15 holidays, 12 weeks paid parental leave, and 401(k) match.
About the employer
Dscout is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 13-1199.00
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Listing ID: eba2a671-61ca-46b5-be8b-c3bc87a3818f