Member Support / Marketing Representative

Job overview

The Member Support / Marketing Representative role is onsite in Boyne City, MI; occasional work from home on a rotating schedule may be possible after full training. Compensation is $32.14 per hour. The role supports Great Lakes Energy’s member service operations and marketing and energy programs; the cooperative provides electric service and fiber technology to communities in Michigan. The representative assists members with account, billing, service, and program questions across phone, online, and in-person channels. By maintaining accurate records, processing service orders, resolving billing issues, and coordinating with colleagues, the role helps deliver efficient service and positive member experiences.

What you'll do

• Assist members with account questions, billing inquiries, service requests, and program information
• maintain accurate account records
• process service orders
• resolve billing issues
• promote marketing and energy efficiency programs
• collaborate with field personnel
• support outage and call center operations
• participate in community outreach events.

What we're looking for

Skills & competencies

member support

marketing representative

boyne city mi

full-time

$32.14 per hour

member service

billing support

account maintenance

energy programs

customer service

community outreach

great lakes energy

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• paid time off
• wellness program
• life and disability insurance
• parental leave
• training
• pension and 401(k) options.

Why this role

Occasional rotating work-from-home opportunities may be available after full training; high school diploma or equivalent required; one year of related experience preferred.

About the employer

Great Lakes Energy is hiring for this role. Industry: Administration of General Economic Programs. Sector: 92.