IT Support Technician

Job overview

The IT Support Technician role is required onsite in the Durham, NC area. Compensation is not specified. The technician provides technical support to AvanceCare and FastMed personnel and supports the organizations’ daily operations. As the first point of contact for incidents and user requests, the technician diagnoses and resolves issues or escalates them through documented procedures. The role also maintains user devices, accounts, assets, and systems while protecting confidential and patient information.

What you'll do

• Triage, resolve, document, close, or escalate support tickets
• identify urgent issues
• image, configure, and set up laptops and desktops
• maintain IT asset inventory
• troubleshoot computers, printers, and basic network connectivity
• administer software and hardware
• create employee accounts and mailboxes
• communicate technology-use standards
• provide customer service
• maintain HIPAA, HITECH, and other privacy and security requirements
• occasional travel to locations is required.

What we're looking for

Skills & competencies

it support technician

help desk

technical support

ticket triage

active directory

citrix

basic networking

hipaa

durham nc

fastmed

on-call rotation

monday–friday support hours

occasional travel

Work arrangement

• Weekend coverage required

Why this role

Support hours range from 7 a.m.–5 p.m., Monday–Friday, with a weekly Monday–Friday after-hours and weekend on-call rotation. Occasional travel to locations is required.

About the employer

FastMed is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.