ACE Account Service Desk Specialist II (Tier 2 Support)

Job overview

The ACE Account Service Desk Specialist II (Tier 2 Support) is primarily remote, with listed locations in Ashburn, Virginia; Orlando, Florida; and San Antonio, Texas. Compensation is $61,000–$64,000 per year. The role supports the Automated Commercial Environment, the U.S. government’s trade processing platform for imports, exports, cargo processing, trade compliance, and enforcement. This specialist provides advanced technical and operational assistance to government agencies, trade partners, importers, exporters, and customs personnel. The work helps users resolve platform issues and access account, portal, and reporting functions while supporting reliable operations of a high-visibility system.

What you'll do

• Troubleshoot ACE platform and operational issues
• respond to calls and email inquiries
• assist users with portal functionality, reporting tools, and account processes
• support enrollment, account activation, access management, and portal administration
• contribute to documentation and knowledge management
• respond to urgent incidents
• maintain technical proficiency through platform training.

What we're looking for

Skills & competencies

tier 2 support

service desk

technical support

ace platform

account management

portal support

bilingual english-spanish

rotating shifts

evenings

weekends

holidays

ashburn va

orlando fl

san antonio tx

Work arrangement

• Weekend coverage required

Why this role

Bilingual English/Spanish fluency and U.S. citizenship are required; rotating schedules include evenings, weekends, and holidays.

About the employer

TEEMA is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.