Patient Engagement Representative, Dental Call Center

Job overview

The Patient Engagement Representative, Dental Call Center role is onsite in Baton Rouge, LA. Compensation is not specified. The position supports CareSouth’s patient service through its call center. The representative helps patients, families, and providers navigate appointments and service questions while maintaining accurate electronic dental records. The role contributes to a positive patient experience and supports coordinated follow-up and quality improvement.

What you'll do

• Greet patients, families, and providers
• answer calls about services, appointments, cancellations, and complaints
• document interactions in electronic dental records
• route calls and page staff for urgent provider requests
• coordinate medical-record requests and follow-up scheduling
• support the Front Desk with appointment scheduling and confirmations
• recommend service improvements.

What we're looking for

Skills & competencies

patient engagement

dental call center

patient service

appointment scheduling

electronic dental records

call handling

medical records

dental knowledge

baton rouge la

caresouth

high school diploma

bilingual preferred

Work arrangement

• Weekend coverage required

Why this role

Dental knowledge and strong computer skills are required; high school diploma or equivalent required. Dental assistant experience and bilingual ability are preferred.

About the employer

CareSouth is hiring for this role. Industry: Offices of Dentists. Sector: 62.