Remote Account Manager — Client Case Management

Job overview

The Remote Account Manager — Client Case Management position is remote from a dedicated home office, and applicants must reside in the United States. Compensation is not specified. Champion Tax Relief works on complex IRS back-tax problems for self-employed people and small business owners. The role keeps client engagements organized and moving by managing case documentation, tracking milestones, communicating with clients, and coordinating work across internal teams. Accurate records and early attention to obstacles help the company deliver timely, consistent service to clients navigating complex tax matters.

What you'll do

• Serve as the primary contact for assigned clients
• communicate by phone, email, and text
• gather documentation, provide updates, and schedule meetings
• maintain complete and current case files
• track milestones, deadlines, and action items
• review documents and follow up on missing information
• coordinate with internal teams and share priorities
• escalate concerns and help resolve roadblocks
• maintain digital records and accurate client information
• handle filing, scheduling, document preparation, and project coordination
• monitor progress and follow company policies and standards.

What we're looking for

Skills & competencies

remote

account manager

client case management

united states

champion tax relief

client communication

case files

documentation

project coordination

administrative support

central time zone

tax relief

Work arrangement

• Weekend coverage required

Why this role

Requires at least three years of administrative experience and three years of customer-facing or client-service experience, demonstrated remote-work experience, and a dedicated, distraction-free home workspace. Must be available during normal Central Time Zone business hours.

About the employer

Champion Tax Relief, Inc. is hiring for this role. Industry: Tax Preparation Services. Sector: 54.