Customer Specialist - Part Time

Job overview

The Customer Specialist role is an onsite position based in Kentwood, MI, with a pay range of $17.20 - $25.80 per hour. This role supports the sales department at CarMax, the nation's largest retailer of used cars, by providing an iconic, customer-first experience. This role exists to guide customers through the entire car-buying and selling journey, including appraisals, test drives, and financing. The specialist ensures a transparent and seamless process, contributing to the company's mission of integrity and innovation in the automotive retail industry.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

part-time

day shift

kentwood mi

carmax

customer specialist

customer service

retail

automotive

$17.20-$25.80/hr

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Sick time, vacation, and floating holiday time based on state rules and length of service.

Why this role

Part-time role with competitive hourly pay and structured benefits including sick time and vacation.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.