Hotel Front Desk Associate

Job overview

The Hotel Front Desk Associate role is onsite in Massena, NY. Compensation is $16–$18 per hour. The position supports guest services and daily operations at a hotel operated by Massena Hospitality LLC. The associate helps create a positive first impression and a smooth guest stay by handling arrivals, departures, reservations, inquiries, and requests. The role also supports property presentation and communicates with teammates to keep daily operations running smoothly.

What you'll do

• Greet guests and handle check-ins and check-outs
• respond professionally to inquiries
• manage reservations, phone calls, and guest requests
• maintain accurate records and process payments
• assist with light cleaning and property upkeep as required
• communicate with team members to support daily operations.

What we're looking for

Skills & competencies

hotel front desk associate

massena ny

massena hospitality llc

part-time

hotel guest services

check-in

check-out

reservations

guest requests

payment processing

light cleaning

$16–$18/hour

evenings

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• performance-based bonus
• flexible schedule
• free uniforms
• advancement opportunities.

Why this role

Open availability is strongly preferred, including evenings, weekends, and holidays. Customer service or public relations experience is preferred, but the employer is willing to train the right candidate.

About the employer

Massena Hospitality LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.