Medical Equipment Customer Service Representative

Job overview

Compensation is $0 per year. The Medical Equipment Customer Service Representative role is onsite in Mesa, AZ, with a Wednesday–Sunday schedule from 8:00 a.m. to 5:00 p.m. Rotech Healthcare supports patients with home medical equipment and services, including respiratory products and oxygen therapy. The representative supports patient intake, insurance qualification, and coordination of equipment and respiratory services. By communicating with patients, caregivers, referral sources, and internal teams and maintaining accurate documentation, the role helps patients receive timely service and continuity of care.

What you'll do

• Assist with office operations, supply monitoring, deposits, and batch reporting
• coordinate with outside agencies to resolve patient issues
• communicate with patients, caregivers, referral sources, and internal teams
• coordinate documentation and service setup for respiratory products and medical equipment
• maintain records and referral logs
• manage patient intake and verify insurance coverage
• prepare and process CMNs, SOPs, invoices, and delivery paperwork
• provide technical assistance for walk-in and retail equipment requests. The posting says on-call coverage, company driving, and home deliveries may be required.

What we're looking for

Skills & competencies

mesa az

rotech healthcare

home healthcare

patient intake

insurance verification

durable medical equipment

respiratory services

wednesday–sunday

8 a.m.–5 p.m.

patient coordination

on-call may be required

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting mentions competitive compensation, benefits, and employee recognition programs without specifying benefit details.

Why this role

The schedule includes Sunday work. On-call coverage, driving a company vehicle, and patient-home deliveries may be required; the posting does not state these as universal requirements.

About the employer

Rotech Healthcare Inc. is hiring for this role. Industry: Home Health Care Services. Sector: 62.