Cyber Claims Service Representative

Job overview

Cyber Claims Service Representative is a remote, full-time opportunity. The posting lists Princeton, NJ, Houston, TX, Cincinnati, OH, and Hartford, CT as locations but does not specify a remote geographic scope. The stated base salary range is $65,000–$80,000 per year, plus potential company bonus. The role supports HSB’s Claims and Underwriting area, handling complex cyber insurance claims. The representative analyzes claim facts and policy language to make well-supported coverage decisions across personal and commercial lines. The role contributes to accurate, timely claims outcomes and a professional, empathetic experience for insureds and other stakeholders.

What you'll do

• Analyze complex cyber claims involving multiple coverage triggers
• interpret policy and contract language
• investigate facts, causation, and loss scenarios
• draft coverage letters
• communicate with insureds and stakeholders
• and manage a claims portfolio while balancing quality, accuracy, and timeliness.

What we're looking for

Skills & competencies

cyber claims

insurance

remote

claims analysis

coverage decisions

policy interpretation

personal lines

commercial lines

customer communication

hsb

princeton nj

houston tx

cincinnati oh

hartford ct

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, prescription, vision, and dental coverage
• life and disability insurance
• 401(k) with up to 5% employer match
• company-funded retirement savings plan
• paid time off
• yearly bonus eligibility
• wellness programs
• tuition assistance
• and other listed benefits.

Why this role

Focuses on complex cyber claims and coverage decisions rather than transactional claim processing.

About the employer

Hartford Steam Boiler Inspection and Insurance Company is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.