Senior Customer Experience Manager

Job overview

The Senior Customer Experience Manager role is based in person in Seattle, WA, with travel of approximately 25%. The listed salary range is $88,000–$129,000 per year, with a 15% performance-based annual bonus and stock options. Artera’s mission is to make healthcare number one in customer service. The manager owns relationships across a high-volume portfolio of specialty, FQHC, and CHC accounts, guiding customers from introduction through implementation, adoption, renewal, and expansion. The role coordinates internal teams, monitors account health, and communicates customer value to support retention and growth.

What you'll do

• Own relationships for approximately 50–60 accounts
• manage implementation plans, timelines, and dependencies
• present outcomes and ROI to executive and operational stakeholders
• drive adoption and value realization
• monitor account health and address churn risks
• partner with sales on renewals and expansion
• and use AI tools in daily work.

What we're looking for

Skills & competencies

senior customer experience manager

seattle wa

artera

customer success

account management

healthcare technology

fqhc

chc

implementation management

25% travel

$88k–$129k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• flexible spending accounts
• company-paid life and disability insurance
• equity
• voluntary benefits
• 401(k)
• development resources and funds
• company holidays, winter and summer break, and flexible time off.

Why this role

Approximately 25% travel; candidates must be based in or willing to relocate to Seattle, Santa Barbara, or Kansas City, with some other West Coast hubs potentially considered.

About the employer

Artera is hiring for this role. Industry: Software Publishers. Sector: 51.