Call Center Manager

Job overview

The Call Center Manager role is onsite in Livermore, CA. Compensation is $82,326.52–$118,731.08 per year. Restoration Management Company expects employees to apply its values of team spirit, integrity, quality, humility, and safety. The manager oversees call center operations and staff to deliver accurate, efficient customer service. The role improves performance through scheduling, quality assurance, staff development, and analysis of service trends.

What you'll do

• Manage daily call center operations and personnel
• allocate schedules according to demand
• monitor performance and conduct audits and quality assurance
• collaborate with IT on systems
• identify bottlenecks and implement improvements
• measure productivity and customer satisfaction
• prepare trend and performance reports
• maintain relationships with branches and department heads
• train, coach, evaluate, and manage staff.

What we're looking for

Skills & competencies

call center manager

customer service

call center operations

staff scheduling

quality assurance

performance reporting

livermore ca

restoration management company

$82,326.52–$118,731.08/year

on-site

staff coaching

process improvement

Work arrangement

• Weekend coverage required

Why this role

On-site position at 3090 Independence Drive, Livermore, CA 94551.

About the employer

Restoration Management Company is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.