Customer Experience Representative

Job overview

The Customer Experience Representative role is described as closing deals virtually; the listing location is Jacksonville, NC. Compensation is described as base salary plus commission, with up to 5% commission on completed jobs and an average of $1,000 per closed deal; no base salary amount is specified. The posting identifies High Tide Roofing & Restoration as the company and emphasizes helping homeowners with roofing and exterior issues. The representative re-engages warm leads and prior clients, builds trust, and helps homeowners choose tailored solutions. By following up, educating customers, and closing sales, the role supports customer relationships and revenue goals without cold door-knocking.

What you'll do

• Work warm leads and re-engage prior clients
• conduct outbound follow-up calls to educate clients and close deals
• build customer relationships
• advise homeowners on roofing and exterior issues with tailored solutions
• develop sales strategies to meet revenue goals
• maintain CRM records
• stay current on product knowledge, industry trends, and competitive insights.

What we're looking for

Skills & competencies

customer experience representative

lb capital

jacksonville nc

virtual sales

warm leads

home improvement

roofing

exterior products

customer relationships

crm

base salary plus commission

up to 5% commission

average $1,000 per closed deal

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• PTO after 90 days
• promotion opportunities.

Why this role

Warm leads only, virtual deal closing, daily coaching and development, and no cold door-knocking; base salary plus commission rather than commission-only.

About the employer

LB Capital is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.