Support Operations Specialist

Job overview

The Support Operations Specialist role is listed in Las Vegas, NV; the posting does not specify a work arrangement. Compensation is not specified. Zipline operates an autonomous drone delivery system that delivers food, medicine, and other essential goods. The specialist connects customer and partner communications with delivery systems, investigating operational issues and coordinating resolution. The role supports reliable delivery operations by documenting evidence, escalating technical issues to the right owners, following safety and privacy protocols, and improving recurring workflows.

What you'll do

• Manage customer and partner communication from intake through closure
• investigate order, serviceability, and settings issues using system evidence
• prepare evidence packages for technical teams
• follow safety, incident, privacy, and escalation protocols
• resolve documentation blockers for partner and finance onboarding
• maintain standard operating procedures and optimize workflows.

What we're looking for

Skills & competencies

support operations specialist

las vegas nv

zipline

drone delivery

customer and partner support

operational investigations

evidence-based escalation

safety and compliance

process improvement

sops

intercom

jira

Work arrangement

• Weekend coverage required

Why this role

The role uses multiple systems, including Intercom, Slack, Jira, operational dashboards, telemetry tools, CRM systems, and logs, and follows an eight-step investigative methodology.

About the employer

Zipline is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.