Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in El Paso, TX. Compensation is not specified. The supervisor supports the hotel’s front office team and guest services. The role exists to oversee daily front desk operations, coach team members, and resolve guest concerns. It contributes to efficient service, accurate guest billing, and guest satisfaction while coordinating with other hotel departments.

What you'll do

• Supervise daily front desk shifts and adherence to procedures
• train, direct, coach, and counsel team members
• resolve guest issues
• allocate rooms based on preferences and requests
• liaise with other departments
• operate PBX equipment
• control front desk cash transactions
• follow check-in and security procedures and report suspicious activity
• ensure accurate charges, invoices, and billing support.

What we're looking for

Skills & competencies

front office supervisor

el paso tx

marriott el paso

hotel operations

front desk

guest satisfaction

team supervision

guest issue resolution

room allocation

pbx

cash transactions

varied am and pm shifts

weekends and holidays

hotel supervisor experience

Work arrangement

• Weekend coverage required

Why this role

Requires varied morning and evening shifts; weekends and holidays are required. Two to three years of hotel supervisor or front office associate experience is preferred.

About the employer

Marriott El Paso is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.