Onsite Support Technician

Job overview

The Onsite Support Technician role is onsite in Austin, TX, with stated pay of $35–$37 per hour on W-2. The posting describes a six-month duration. The technician provides hands-on technical support for end users and IT equipment. The role helps keep user devices and systems operational by deploying and refreshing laptops, installing and upgrading Windows, and resolving hardware, software, operating-system, and connectivity issues. It also documents incidents and coordinates with IT teams on escalations and resolutions.

What you'll do

• Install, configure, and upgrade Windows operating systems
• perform laptop refreshes and device replacements
• support desktops, laptops, printers, and peripherals onsite
• troubleshoot hardware, software, operating-system, and connectivity issues
• diagnose and resolve end-user problems
• assist with account setup, software installation, and system configuration
• document incidents, requests, and resolutions
• coordinate escalations with IT teams.

What we're looking for

Skills & competencies

onsite support technician

austin tx

artech

onsite

it support

windows

laptop deployment

device refresh

hardware troubleshooting

software troubleshooting

customer service

$35–$37/hr

Work arrangement

• Weekend coverage required

Why this role

The posting lists OS installation and imaging, laptop deployment, desktop and laptop troubleshooting, and end-user support as required skills; ServiceNow, Remedy, or Jira familiarity is preferred.

About the employer

Artech LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.