Customer Success Manager, Virginia

Job overview

The Customer Success Manager role is remote for candidates residing in Virginia, with up to 33% travel. The stated annual salary range is $88,000–$105,000, with bonus potential. EverDriven provides student transportation services to school districts, including for students with disabilities, experiencing homelessness, or outside traditional bus routes. The role manages customer relationships and account strategy to support satisfaction, retention, renewals, and growth. It helps school districts realize the value of EverDriven’s services through regular engagement, tailored solutions, and coordination with internal teams.

What you'll do

• Implement strategies and processes for customer satisfaction and retention
• own account relationships and strategy, pricing, contract renewals, and RFPs
• engage decision-makers and school district personnel
• identify retention and service risks and develop mitigation plans
• educate clients on products and services
• conduct check-ins and business reviews
• coordinate with internal teams
• share customer feedback and advocate for solutions and product enhancements.

What we're looking for

Skills & competencies

customer success manager

virginia

remote

school districts

account management

customer retention

contract renewals

rfps

b2b relationships

up to 33% travel

$88k–$105k

everdriven

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• virtual doctor visits with $0 copay
• company-paid life and disability insurance
• flexible time off
• paid holidays
• paid volunteer time
• FSA
• 401(k) with employer match
• employee assistance program
• employee discounts.

Why this role

Remote within Virginia, with up to 33% travel; the role includes account renewals, RFPs, and growth opportunities.

About the employer

EverDriven is hiring for this role. Industry: Special Needs Transportation. Sector: 48.