Guest Services Associate

Job overview

The Guest Services Associate role is onsite in East Lansing, MI. Compensation is not specified. The position supports guests and students at Douglas J Institutes & Salons, serving as a welcoming first point of contact. The associate manages front-desk communications and administrative tasks to help appointments and services run smoothly. The role combines guest reception, scheduling, check-in and payment processing, reception-area upkeep, and assistance with retail recommendations and purchases.

What you'll do

• Greet and welcome guests
• answer phones and assist with appointment scheduling
• check guests in and out and process payments
• manage front-desk communications
• maintain a clean and organized reception area
• monitor the daily schedule
• assist with retail recommendations and purchases
• represent the school professionally.

What we're looking for

Skills & competencies

guest services associate

east lansing mi

douglas j institutes & salons

front desk

guest reception

appointment scheduling

payment processing

customer service

retail recommendations

evening shifts

weekend shifts

onsite

Work arrangement

• Weekend coverage required

Why this role

Some evening and weekend shifts are required. Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred.

About the employer

Douglas J Institutes & Salons is hiring for this role. Industry: Professional and Management Development Training. Sector: 61.