Customer Service Representative

Job overview

The Customer Service Representative role is listed in Salt Lake City, UT; the posting describes an engaging hybrid work environment. Compensation is not specified. ParetoHealth helps small and midsize employers manage healthcare costs through a benefits captive model. The representative supports customer accounts and the account management team by triaging inquiries, coordinating information, and ensuring timely responses. The work helps customers and internal partners resolve questions about renewals, cost-containment programs, and captive services.

What you'll do

• Serve as a point of contact for internal and external inquiries
• handle inbound and outbound tickets, emails, and calls
• coordinate timely resolutions
• support account management with renewal data, reports, and follow-up
• maintain response records
• assist with escalations
• build relationships with customers and partners
• participate in training and company activities.

What we're looking for

Skills & competencies

customer service representative

customer accounts

healthcare benefits

renewals

cost containment

inbound and outbound support

salt lake city ut

paretohealth

hybrid work environment

salesforce

no visa sponsorship

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully paid medical, dental, and vision
• flexible PTO
• 401(k) company contribution
• tuition reimbursement
• professional development allowance
• transportation allowance and daily parking reimbursement.

Why this role

The posting describes an engaging hybrid work environment and states that employment visa sponsorship is not provided.

About the employer

ParetoHealth is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.