Passenger Service Agent

Job overview

The Passenger Service Agent position is onsite in Des Moines, IA, with compensation of $17 per hour. The agent provides passenger and customer services contracted by airline customers. The role supports safe and orderly airline operations by processing passengers and baggage, answering travel questions, assisting passengers with special needs, and coordinating with ramp service agents. It also helps maintain service, quality, and security standards throughout check-in and arrival processes.

What you'll do

• Process passengers at check-in counters and gates
• inspect passenger documentation
• check and tag baggage
• coordinate baggage handling with ramp staff
• address ticketing and baggage complaints
• make flight announcements
• answer questions about schedules, fares, and availability
• assist passengers, including unaccompanied minors, VIPs, and passengers needing wheelchair assistance
• and follow company, airport, carrier, and security procedures.

What we're looking for

Skills & competencies

passenger service agent

airline customer service

airport operations

check-in

ticketing

baggage processing

passenger assistance

des moines ia

choice aviation service

$17/hr

part-time

night availability

weekend availability

holiday availability

Work arrangement

• Weekend coverage required

Why this role

Part-time position; must be at least 18, have a high school diploma, lift/push/pull up to 70 pounds regularly, and complete airline-specific training and recertification. Nights, weekends, holidays, and varying schedules are required.

About the employer

Choice Aviation Service Inc is hiring for this role. Industry: Other Airport Operations. Sector: 48.