Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Woodstock, GA. Compensation is not specified. Raines develops, operates, and owns hotel brands and boutique hotels, with a stated focus on relationships with associates, partners, and communities. The agent welcomes guests, handles reservations and check-in/check-out, responds to questions and concerns, and coordinates with hotel departments. The role supports guest satisfaction and efficient front-desk operations, including accurate billing and payment handling.

What you'll do

• Greet guests
• answer inquiries and accept reservations
• check guests in and out
• resolve guest concerns
• allocate rooms based on preferences and requests
• handle calls and messages
• verify billing instructions and payments
• process cash transactions
• update the front-desk log
• follow guest safety and security procedures
• coordinate with other departments.

What we're looking for

Skills & competencies

front desk agent

woodstock ga

fairfield inn & suites woodstock

raines

hotel

guest services

reservations

check-in

check-out

customer service

billing

medical benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off
• and career advancement opportunities.

Why this role

The posting describes opportunities to advance within the company.

About the employer

Fairfield Inn & Suites Woodstock is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.