Automotive Collision Customer Support

Job overview

The Automotive Collision Customer Support role is listed as onsite in Jacksonville, FL, while the posting describes the position as fully remote. Compensation is not specified. AirPro Diagnostics develops remote advanced driver-assistance systems (ADAS) diagnostic services for automotive body shops, supported by automotive diagnostic specialists. The role follows up on marketing-generated sales leads and supports existing customers to encourage satisfaction and continued use of the product and service. It contributes to customer adoption by helping explain the product and processes, following through on customer issues, and supporting the sales process.

What you'll do

• Follow up on sales leads generated by the Marketing Team
• contact existing customers to check satisfaction and help resolve issues affecting ongoing product and service use
• educate and train customers on the product and processes
• support the sales process
• use Microsoft Teams, Excel, Word, and PowerPoint in a Windows environment.

What we're looking for

Skills & competencies

automotive collision

customer support

sales support

lead follow-up

customer satisfaction

adas diagnostics

customer training

microsoft office

jacksonville fl

airpro diagnostics

fully remote

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• company-paid life insurance
• two weeks PTO
• six paid holidays
• short- and long-term disability
• supplemental insurance
• pet insurance
• 401(k)
• on-the-job training.

Why this role

Entry-level opportunity; automotive collision or glass experience is preferred. The posting describes the role as fully remote, despite the listing location in Jacksonville, FL.

About the employer

Nationwide Parts Distributors Inc is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.