Customer Service Representative — Logistics, Order Management & Operations

Job overview

The Customer Service Representative — Logistics, Order Management & Operations role is onsite in Monroe, OH. Compensation is not specified. The role supports a global operation serving the pharmaceutical manufacturing and logistics industry. The representative owns customer orders and lease transactions from entry through completion and return, coordinating shipments, modifications, returns, and issue resolution. The role works across customer and internal systems and teams, maintains detailed records, and provides thorough shift handoffs to support fulfillment and customer satisfaction.

What you'll do

• Manage customer orders and lease transactions from entry through completion and return
• coordinate shipments, lease modifications, returns, customer requests, and issue resolution
• serve as the primary customer contact while partnering with internal teams and service centers
• use CRM, ERP, customer portals, and communication platforms
• maintain documentation and shift handoffs
• resolve customer issues
• communicate primarily by email.

What we're looking for

Skills & competencies

customer service representative

logistics

order management

strategic employment

monroe oh

customer orders

lease transactions

shipment coordination

crm and erp

global operations

sunday–thursday or tuesday–saturday

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with immediate vesting and up to 6% match, five weeks of PTO, structured onboarding and training, and career paths into operational functions.

Why this role

The posting describes a process-ownership role rather than a traditional call center position. Schedule options are Sunday–Thursday or Tuesday–Saturday, with either 9 AM–6 PM or 10 AM–7 PM.

About the employer

Strategic Employment is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.